This just happened out of the blue. I've been on Mavericks since its introduction and I've had Outlook for Mac 2011 for over two years. I am not aware of any changes in the system that occurred prior to this. Then yesterday it (Outlook for Mac 2011) started crashing with the popup to send a report to Microsoft. Outlook for Mac 2011 crashes within about fifteen seconds after bring it up. It seems to do so during the 'send and receive mail.'
Many web searches led me to Microsoft KB 2409331. I followed the steps all the way with no real answer.
May 19, 2015 - This update fixes critical issues and also helps to improve security. It includes fixes for vulnerabilities that an attacker can use to overwrite the.
The files it asked me to relocate did not exist where I was told to look. I rebuilt the database (bring up with Option key) and that did not help. I did find one thing that works - as soon as I bring Outlook for Mac 2011 up, I quickly set it to 'work offline'. Then it doesn't crash.
So, there's something related to the Send and Receive and I am at wits end trying to figure out what it is. Moved 'Microsoft User Data' to desktop. Opened Outlook. It created a new 'Microsoft User Data'. Old 'Microsoft User Data' was 7 GB's.
New one was only 22MB's. Outlook worked, so I deleted the desktop version to save disk space - AND IT WIPED OUT ALL MY ACCOUNT DATA, ALL EMAILS, ETC. So, I simply added each account back. Comcast re-added fine with no problem. GMAIL CAUSES A CRASH ON THE SEND AND RECEIVE. Delete Gmail and it works fine.
Add again and crashed on Send and Receive. Very reproducible. that I cannot use Gmail in Outlook. Glad you got it sorted in spite of not getting answers here. I think the problem is that not a lot of people here use Outlook. As Office is not an Apple product, I always recommended asking in the Microsoft Office:Mac forums here: Everyone there is a Mac user AND an Office user, something you can't say about Apple's forums.
You will get the fastest help there and I think you will find the contributors more than helpful. Might want to bookmark that link and use it for faster responses to Office:Mac questions. Apple Footer.
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After configuring Outlook 2011 (Mac) to access two IMAP accounts hosted by my hosting provider (Dreamhost) AND Outlook is able to access the account, after a little while I will constantly get notified with the following: The server for account ' returned the error 'Logon failure: unknown user name or bad password.' Your username/password or security settings may be incorrect. Would you like to try re-entering your password? It turns out that Outlook is disabling the authentication settings on the outgoing server - changing my setting from ' Use Incoming Server Info' to ' None'. I seriously doubt this is a Mac problem seeing as how the Outlook account configuration is an Outlook responsibility.
Once I corrected the changes, the messages stop. However, they do reappear from time to time. I know Outlook is a 'champ' with Exchange, but this kind of carelessness, on the part of Microsoft, is a reminder of whom Microsoft is looking after and it isn't the consumer. Has anyone else seen this behavior?.With Outlook open, use Finder to select the Applications folder, then the MSOffice folder, then holding the Control key down select the Outlook 'O' icon, and select 'Get Info' from the list. Within the Get Info screen presented, check the 'Prevent App Nap' box.
Then close Finder, close Oulook and then re-open Outlook and your problem will be solved. This action prevents the Outlook app from sleeping under Mavericks control which was designed to save power consumption, however Microsoft did not modify Outlook to conform to this feature so you must check and activate the 'Prevent App Nap'. Here's a link to that thread with a picture: I did this yesterday and have been running Outlook with ZERO ERRORS since.
I hope this is helpful for anyone running in to the issue of Outlook continually asking for your passwords repeatedly, or appearing as if it's forgetting your passwords. It drove me crazy but I'm glad this fixed the issue for now.' After configuring Outlook 2011 (Mac) to access two IMAP accounts hosted by my hosting provider (Dreamhost) AND Outlook is able to access the account, after a little while I will constantly get notified with the following: The server for account ' returned the error 'Logon failure: unknown user name or bad password.' Your username/password or security settings may be incorrect. Would you like to try re-entering your password?
It turns out that Outlook is disabling the authentication settings on the outgoing server - changing my setting from ' Use Incoming Server Info' to ' None'. I seriously doubt this is a Mac problem seeing as how the Outlook account configuration is an Outlook responsibility. Once I corrected the changes, the messages stop. However, they do reappear from time to time. I know Outlook is a 'champ' with Exchange, but this kind of carelessness, on the part of Microsoft, is a reminder of whom Microsoft is looking after and it isn't the consumer. Has anyone else seen this behavior? Thanks for the tip, Ed & to Bill for starting it.
![Mac Mac](http://pop2imap.com/images/gmail_outlook_2011_for_mac_image14.jpg)
I was thinking it was totally flaky until I read this. The window for Outlook had to be closed for the warning to happen, plus Outlook had to be running! Will file feedback to M$ on this issue. Doubt they will fix it in this release but you never know, maybe a maintenance release. With the OS changes (and Yosemite on the way), assuming they still support us, 'lowly Mac Users', maybe in future upgrades. Speaking of which, does anyone know, is this product for Mac going be end-of-lived?
Updated with the new OS X recently announced, now in Public Beta (Yosemite)? One thing Outlook does that Mac's Mail client doesn't, BTW, is work correctly with large files of (archived) messages in commercial IMAP accounts/servers.Mail doesn't handle those types of issues (EVEN AFTER RECENT UPDATES) well at all in the current Mavericks OS X version. And you're hearing this from a died in the wool Mac-Geek. Works OK in SOME IMAP servers, but not in most commercial servers (Windows or Linux). It seems a known issue over there.